Product Return Policy

At Doorware.com, we are committed to delivering an exceptional ordering experience. Every order is carefully reviewed to ensure accuracy, and we take pride in shipping products promptly, in perfect condition, and free of defects. In the unlikely event that something does not go as expected, we will act quickly to resolve the issue.

Inspect Your Order Upon Receipt Please inspect all items immediately upon delivery. If your order arrives damaged, was filled or shipped incorrectly, or if you ordered in error, you — as the original purchaser — must notify us within 48 hours of receipt. Notifications submitted by anyone other than the original purchaser (e.g., a contractor, locksmith, or installer) will not be accepted.

Return Goods Authorization (RGA) A Return Goods Authorization (RGA) must be obtained prior to returning any product. Returns will not be accepted without a valid RGA. Please use the form below to submit your request.

Return Conditions All of the following conditions must be met for a return to be accepted:

1. Return requests must be submitted within 30 days of the date of receipt.
2. Products must be returned within 15 days of RGA issuance.
3. Products must be returned in their original, undamaged packaging in unused, resalable condition.
4. Products that are special order or made-to-order are not eligible for return under any circumstances.

Additionally, no returns will be accepted on orders of $30.00 or less, net of shipping.

Processing & Credits Returns meeting all applicable conditions are typically processed within 2–5 business days of receipt. Once a credit has been issued, please allow up to one full billing cycle for it to appear on your credit card statement, depending on your card issuer.

Errors & Damaged Items If we made an error on your order or your items arrived damaged, we will resolve the issue at no cost to you — including shipping a replacement and covering all associated shipping costs. We reserve the right to issue a full or partial refund in lieu of a replacement at our discretion.

Customer-Initiated Returns For all other returns, the customer is responsible for return shipping costs and a minimum 25% restocking fee.

We stand behind our products and our service, and we are confident you will be satisfied with your Doorware.com experience. Thank you for your business.